Question 1

Does Robuzta Techlabs require my device screen password or OTP?

Accepted Answer

No. We adhere to a strict Zero-Password & Zero-OTP policy across all hardware repairs. For laptop screens, batteries, keyboards, and logic board repairs, we test hardware using specialized external diagnostic boot drives. Your personal files, photos, browser histories, and cloud accounts remain 100% untouched and secure.

Question 2

How does Robuzta guarantee my personal data privacy during logic board repairs?

Accepted Answer

Our repair laboratories in South Bopal and Tragad, Ahmedabad feature open live workbenches. Customers can inspect their device being repaired in real-time. For chip-level micro-soldering, internal SSD storage chips are isolated and protected against ESD (electrostatic discharge) and high temperatures.

Question 3

How fast can Robuzta repair my Laptop, MacBook, or Smartphone in Ahmedabad?

Accepted Answer

Common component swaps like iPhone screen replacement, MacBook battery installation, or laptop SSD upgrades take 1 to 4 hours under our Same-Day Express service. Complex motherboard micro-soldering, liquid spill recovery, or BGA IC reballing typically require 24 to 48 hours for thorough thermal stress testing.

Question 4

What is BGA Micro-Soldering and chip-level repair?

Accepted Answer

Rather than forcing customers into expensive full motherboard replacements (which cost up to 70% of a new laptop), Robuzta senior engineers use 45x optical microscopes and BGA rework stations to replace specific shorted capacitors, charging ICs, SMC controllers, and MOSFETs at the component level.

Question 5

Is device inspection really 100% free at Robuzta Techlabs?

Accepted Answer

Yes. Robuzta provides a 100% Free Diagnostic Inspection. Our technicians open and inspect your device, perform voltage tests, and present a digital estimate. If you choose not to proceed with the repair, there is zero obligation and ₹0 fee for standard carry-in inspection.

Question 6

How does Robuzta provide pricing estimates before starting the repair?

Accepted Answer

Before any screw is removed or component replaced, you receive a transparent digital estimate detailing the exact part cost, labor fee, turnaround time, and warranty period. Repair work only begins after your explicit approval.

Question 7

How does Free Doorstep Pickup & Delivery work across Ahmedabad?

Accepted Answer

We offer free doorstep pickup and delivery across South Bopal, Tragad, Satellite, Vastrapur, Bopal, Shela, Prahlad Nagar, Ambli, SG Highway, and surrounding Ahmedabad areas. Our rider inspects device physical condition on pickup, generates a digital receipt, and transports it in anti-static protective bags.

Question 8

How can customers outside Ahmedabad send devices to Robuzta?

Accepted Answer

If you live outside Ahmedabad (e.g. Surat, Vadodara, Rajkot, Gandhinagar, or anywhere in India), you can courier your laptop, MacBook, or smartphone to our head laboratory. Upon arrival, we send you a live unboxing video, digital diagnostic quote, and ship it back with transit insurance once repaired.

Question 9

What warranty policy does Robuzta provide on spare parts and repairs?

Accepted Answer

All replacement screens, OEM batteries, keyboards, SSDs, and motherboard repairs carry a 90-day to 180-day written warranty. The replacement part serial number is printed directly on your GST invoice for 100% claim transparency.

Question 10

Does Robuzta use original replacement parts for MacBooks, iPhones, and Laptops?

Accepted Answer

Yes. Robuzta uses serial-verified original assemblies for Apple MacBooks, iPhones, Dell XPS, HP Spectre, Lenovo ThinkPad, ASUS ROG, and Acer Predator systems. Old replaced parts are handed back to the customer upon request.

Question 11

What should I do immediately if liquid or water spills on my laptop or phone?

Accepted Answer

If liquid spills on your device: (1) Turn it off immediately and do not attempt to turn it back on. (2) Do NOT connect the charger. (3) Do NOT use rice or hair dryers as heat forces corrosion into BGA chips. (4) Bring it to Robuzta within 24 hours for ultrasonic PCB bath cleaning to prevent permanent short-circuits.

Question 12

What happens if my device is unrepairable?

Accepted Answer

If a logic board is severely burnt or components are obsolete making repair economically unviable, we return your device reassembled without diagnostic or labor fees under our No-Repair No-Fee guarantee.

Frequently Asked Questions